TERMS AND CONDITIONS
All our Products made by Little Dumplings Delights [LDD] are subject to the following Terms and Conditions.
These terms and conditions form the basis of the contract between you, our customer, and Little Dumplings Delights. These terms, your order confirmations are considered by us to set out the whole agreement between you us for the sale of cakes. It is your responsibility to check all details in the order confirmation are complete and accurate as this is the document we work to when completing your order.
INGREDIENTS
All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts, or other allergens.
We do not cater for server allergies of any kind. We can provide cakes that are egg, dairy, gluten, or nut free, but our kitchen and equipment is not and may have traces of these allergens on them. We cannot guarantee our products are completely nut free although we make every effort to ensure that allergens are accommodated.
It is the responsibility of the Customer to inform me prior to the confirmation of their booking of any allergy issues. It is the responsibility of the Customer to inform their guests of all allergy information and accordingly the Supplier will not be held liable for any allergic reaction resulting from consumption of the cake.
All products are made to be eaten on the day of the celebration.
QUOTATIONS
All Quotations are valid for 14 days from the date of issue. After 14 days a new quote will have to be completed.
Cake sizes are quoted in inches and are based on the diameter of the cake. Cakes are 3 ½ to 4 inches deep as standard. If you would like a deeper cake this will need to be specified upon request at the time of booking.
No contract is made with you until we have received your booking fee. Once your booking fee has been received you are legally bind to a contract with LDD.
Any samples, drawings, or descriptions we issue, and any descriptions or illustrations contained on our website and social media are issued solely to provide you with an approximate idea of the cakes the describe and remain the property of LDD.
ORDERS
LDD prefer a minimum of fourteen (14) days' notice for all orders, as we are continually booked in advance. I will however endeavour, where availability permits accept short notice cakes.
The price of your cake will be set out in your order confirmation. No vat is payable on the cakes.
A non-refundable booking fee is payable, this is laid out below in the DEPOSITS section.
If another order is received before payment has been made (within any agreed time or within 24hours), you may lose your place.
Little Dumplings Delights will not issue reminders of payments not received either in part or full. Dates will be released or reallocated without further notice. Please make a note of all important dates. It is your responsibility to make payment to secure your date.
Any cake/cupcakes ordered from a picture or photo of a product produced by any other cake maker in the world, it can only be reproduced by LDD as my interpretation of that product and will NOT be an exact replica of the product in the pictures or photo’s. We will do our best to match as close as we deem possible. Exact colour matches are not guaranteed but will do our best to get as close as possible.
On delivery or collection, the cakes shall conform to their descriptions as set out in the order confirmation, be of satisfactory quality and comply with all food safety, statutory and regulatory requirements in the UK. We will not be held responsible for customer disappointment of the design or the interpretation of the cake if it is made in line with the customers pre agreed requirements set out in the order confirmation and will face no liability. It is the customers responsibility to ensure all details within the order confirmation and sketch are correct and meet their exact requirements.
We are not liable for any defect in the cakes arising from wilful damage, accident, negligence by you or any third party, if you use the cake in a way we do not recommend, your failure to follow our instructions or any alterations you carry out.
LDD shall not under any circumstances be liable for the customers respect of indirect consequential loss or damage or loss of profits, provided always that these conditions do not exclude or restrict LDD’s statutory liability for death or personal injury arising from any negligence on LDD’s part or liability imposed by statutory implied terms in consumer contracts.
CAKE TOPPERS/DOWLING
Fresh flowers are not included in any quote of any cake design. For a wedding cake that is required to be dressed in fresh flowers these need to be supplied by your florist. We will arrange the flowers on to the cake in the safest way possible.
I can quote fresh flowers separately but due to fluctuation and availability this could be more expensive.
NB please note some flowers are not suitable for using as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse. We recommend that your florist liaise directly with use to confirm details about the size of cake being dressed to avoid miscommunication.
If your cake contains figures made from sugar paste, whilst edible, we do not advise that they be eaten, due to the possibility presence of dowels for reinforcement. All our figures are handmade, and therefore, whilst we try to capture the characteristics of a particular person if requested [such as with eye colour, hair colour, hair length, glasses etc], we cannot guarantee a true likeness it is your responsibility to provide images for our reference. If images are not provided standard figures shall be used. Images need to be provided no later the 6 weeks prior to the event, unless the cake is booked having less the 6 weeks, I need the images to be provided upon booking.
Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption.
DEPOSITS
A non-refundable deposit of 25% is required on booking of cakes over the price of £150.
50% is required on booking of cakes under the cost of £150 to hold your date. On cakes over the price of £150, remaining balance paid with in 7 days of collection/delivery. Cakes under £150, outstanding paid on collection/delivery.
Where we have delivered what is quoted and invoiced, but the Customer does not accept the finished Product, the deposit WILL NOT be refunded. The Customer can choose to pay the remainder and take the Product/s or leave them at no extra cost.
For wedding cakes or large orders, a detailed order confirmation will be issued detailing the final balance and payment details. No further reminders will be sent, and it is the responsibility of the client to ensure payment is on time.
Please note all booking fees are non-refundable.
UNFORESEEN CIRCUMSTANCES
Where we cancel the booking due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit will be refunded within seven (7) days of notification to the Customer.
Occasionally, certain materials for our cakes may become unavailable. This is completely out of our control. We will however do our upmost best to replace products to reflect the original design as closely as possible. We reserve the right to replace items with component parts of equal or better quality without consultation.
Little Dumplings Delights or the owner will not be liable for a failure to perform or a delay due to event outside of its control including, but not limited to:
FINAL BALANCE PAYMENTS AND COLLECTION
The balance is due on or before collection date, and before the Product leaves the premises.
If paying by cash, correct change is appreciated, as we may not have the exact change on the premises.
If paying by internet transfer, the money needs to hit the account BEFORE the product leaves the premises.
The balance must be paid in cleared monies no later than the date set out in the order confirmation by bank transfer or cash. Overdue payments will incur a £25 charge.
If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late, we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances the cake will be made as close to the order confirmation as possible with no redress or liability on LDD.
It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that products get to its destination safely and is stored as per our instructions to achieve best results for taste and quality.
LDD [Little Dumplings Delights] and the customer expressly agree that the cakes and all goods purchased from LDD remain the property of LDD until paid in full.
All orders can be collected free of charge from LDD by prior arrangements. We accept no responsibility for any damage sustained to the cake once it has left the premises.
DELIVERY
If delivery has been requested:
We offer delivery for certain destinations; this is charged at our discretion. We will deliver the cake on the day set out in the order confirmation to the address provided.
We do not offer specific delivery times. LDD will always do the best it can to ensure delivery dates agreed are achieved for the provision of the goods or services, however the company cannot accept liability for delays and time shall not be of the essence.
If the delivery address changes after the order has been confirmed additional charges may be added to cover extra mileage.
Delivery will be carried out in a safe and appropriate manner. Once delivered to the customer and a change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the cake as per our instructions. If anything is to happen to the cake after this exchange, we are not liable for any damages.
A delivery date and time will be agreed by both parties, and if the customer is not at location at this time and date, and we are not able to contact the customer, the product will be transported back to our premises, and it will be the customer’s responsibility to collect the product.
When delivering to a wedding/party venue, we will contact the venue in advance to arrange mutually convenient time for deliver. If we set up the wedding/party cake, we shall take a photograph of the cake before leaving and, where possible, obtain a signature from the venue confirming the cake has been received in good condition. Should the venue need to set up the cake themselves we shall explain how the cake is to be displayed and where possible, obtain a signature to verify we have done so. Once the cake has been delivered, we are unable to accept any liability for any damage sustained to the cake thereafter nor any failure to follow the instructions provided.
We will endeavour to minimise any disruption to deliveries due to an event beyond our control.
STORAGE/TRANSPORTING
You are solely responsible for the safe transportation of your completed products/cakes. We advise that cakes should be transported flat in the boot of your car or foot well with some non-slip matting underneath your cake box. We will supply you with a cake box for transportation. We will not be liable for any damage occurring whatsoever after hand over of the item/s. It is advised that you drive safely and avoid sharp breaking, sudden acceleration, and tight fast corners. Also avoid speed bumps where possible and if it is necessary, take them slowly.
When transporting or storing your item it is advised to keep away from direct sunlight and any heat sources. It is not necessary to store in a fridge unless specifically instructed. Items are best consumed within 3 days of collection/delivery.
PUBLICATION
All designs and intellectual property rights remain the property if Little Dumplings Delights.
We reserve the right to use any image of a Product made by us for publication later. For any form of advertising including web-based promotions, brochures, galleries, and competitions. It is advisable that you make a copy of all documentation received from Little Dumplings Delights for your own benefit.
RETURN OF HIRED EQUIPMENT
Deposits are taken for all equipment. All equipment must be returned on agreed date or extra charges may be levied to cover hire costs. The stand must be returned to us in good, clean condition within 3 days of the event. Upon return of the equipment the deposit will be refunded via bank transfer with in 5 working days. Any damages to equipment will incur a reduction of deposit returned to cover costs of repair or replacement.
DAMAGE
If a third party will be collecting the cake on the customer’s behalf, a release form is to be signed by that person, stating the cake is received in good condition at the time of pickup/delivery. I ask you to notify me before third party collects so I can have all relevant paperwork ready for them.
PICKUP
The Customer is liable for any damage, accident, or mishap that may occur once the cake is released from the care and custody of the Supplier’s. The Supplier is not liable for any damage that may occur thereafter.
Customers are politely reminded you are collecting from my home address. Which is where my business is ran from. I Ask you to be considered of my neighbours and fellow residents. Not to cause any disturbances or disruption to them, this will not be tolerated and could end up in a result of me not completing the purchase of the cake/cupcakes.
CANCELLATIONS/REFUNDS/POSTPONEMENT AND ALTERATIONS
If, for any reason the event is required to be postponed, please contact me immediately.
The new date proposed will be subject to availability.
If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:
If the cancellation is up to one (1) month in advance of your event date, you will receive a refund, less your initial deposit and the cost of any supplies already purchased for your cake.
If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given.
Refunds will be paid within 30 days of cancellation.
Please note: Any non-refunded balance may be credited toward future purchases.
In the event of a wedding postponement, the payment due remains the same as a cancellation. If you postpone within 90 days of the wedding half the remaining cost will be due on the original payment date. If you postpone less than one-month prior to the wedding, the outstanding balance remains payable on the original due date. Subject to availability we will carry any monies paid forward to the new wedding date. Please be aware that this will only be done on one occasion. Any further postponement will be classed as a cancellation.
You may, prior to 8 weeks before the wedding day, or 10 days for celebration cakes amend your order by providing us with written notice. In the case of alterations, a new order confirmation will be issued detailing the changes and the new cost. Alterations are not confirmed until a new order confirmation has been issued. Should you make and changes after the time scale stipulated above there will be no reductions in the price you pay, even if your new design is cheaper than the original booking.
If for any reason you fail to collect your cake order, we reserve the right to take action to recover any outstanding balance.
Little Dumplings Delights [LDD] reserves the right to cancel, vary or suspend the operation of your contact if events occur which are in the nature of force majeure including [without prejudice to the generality of the foregoing]: fire, flooding, storm, plant breakdown, strike, lock outs, riot, hostilities, non-availability of materials or suppliers or any other event outside the control of LDD and LDD shall not be liable for any breach of contract resulting from such an event. In this situation we will provide you with written notice and any booking fees paid are non-refundable and we refer to our cancellation policy. As such we advise you to purchase wedding/event insurance.
LDD’s liability [both contract and tort] in respect of defects in goods or services shall be limited to the issue of a credit note in respect thereof or granting a refund or other such compensatory measures as LDD at its discretion, considers appropriate in the circumstances and shall be limited to the value of the goods or services giving rise to the claim.
Complaints
Complaints are exceedingly rare due to the amount of work put into each individual cake we take them very seriously. Any issues must be brought to our attention within 24 hours of collection or delivery to giving a fair opportunity to assess the nature of the complaint.
Both parties agree to not post anything negative information about the other arising out of this contract or event on any online forum or website without providing advance written notice of the intended content thereof and providing the other party with a prior opportunity to resolve any issues between the parties amicably.
Complaints regarding the decoration of celebration cake can be easily repaired so errors of this nature must be pointed out upon delivery/collection so this can give us the opportunity to correct them. Once payment is handed over this confirms that decoration is as requested, and no further claims can be made.
Wedding cake clients will be sent a detailed sketch of their wedding cake prior to the wedding. It is the client's responsibility to check that this meets with their requirements and raise any issues with us if there are any discrepancies.
Where the complaint is in regard to the quality of the cake then the cake, or reminder of the cake/tier, must be returned to us as soon as possible after cutting and within 48 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint.
Please note we can only deal with the client who placed the original order.
General Terms
As listed before All designs and intellectual property rights remain the property of Little Dumplings Delights.
We reserve the rights to use images of the cake for any form of advertising including web-based promotions, brochures, Galleries, and competitions. It is advisable that you make a copy of all documentation received from LDD for your own benefit.
This agreement together with order confirmation documents provided constitute the entire agreement and understanding between the parties relating to the order. Except as may be expressly stated in this agreement, it supersedes and cancel all prior agreements, statements, representation, understanding, negotiations, and discussions, whether oral or written between the parties. Each of the parties acknowledges and agrees that in entering into this agreement it does not rely on any statement, representation, warranty or understanding made prior to this agreement save to the extent that such statement, representation, warranty or understanding is incorporated into this agreement it has not relied on [or has been induced to enter into this agreement by] any statement, representation, warranty or understanding made prior to this agreement. Nothing in this paragraph excluded any liability for fraudulent misrepresentation.
In the event that anyone or such provisions of this agreement should be deemed to be invalid or unenforcorceable, such invalidity or unenforceability shall not affect the validity o and enforceability of the remaining valid and enforceable provisions thereof which shall be construed as if such invalid or unenforceable provisions had not been inserted.
The parties agree to submit to the non-exclusive jurisdiction of the English courts.
Any headings utilised in this agreement have been inserted for the convenience of reference only and should in no way restrict or otherwise affect the construction of the terms and conditions hereof.
All personal details supplied to us are confidential and will not be disclosed to any 3rd party. All such details will be destroyed when they are no longer required for our records and will only be held for the time they are required. Please refer to the Privacy policy.
All content of Little Dumplings Delights website including, but not limited to, designs, layout, wording, text, photographs, belongs to Little Dumplings Delights and may not be copied, duplicated, used in any format or for any purpose without the express permission of Little Dumplings Delights.
The maximum liability of Little Dumplings Delights will not be more than the price of the product or cost of the service.
These terms are subject to change at any time without prior notice.
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